Know who your working with!
How Our Services Work at The Rose & Fern Co. Medical Aviation Services
At The Rose & Fern Co., we believe in doing the right thing, every step of the way. We understand that medical repatriation can be a challenging and emotional process, which is why we are dedicated to providing world-class service with integrity and compassion at the heart of everything we do.
Why Partnering with The Rose & Fern Co. Benefits Families in Need of Medical Repatriation:
- Access to Elite Medical Aviation Teams: We connect you with top medical aviation professionals from around the world, ensuring your loved one receives the highest standard of care throughout their journey.
- Clear and Competitive Quotes: We offer multiple quotes from trusted operators tailored to your needs, allowing you to see all your options clearly and confidently.
- Empowering Your Financial Decisions: You’re in control, selecting the operator that best meets your family’s needs and budget. We support you in making the choice that’s right for you.
- Simple Payment and Coordination: Once you’ve chosen an operator, all payments and arrangements are handled directly with them. We stay by your side as a trusted partner, ensuring you are fully prepared and supported for the journey ahead.
We stand by transparency, integrity, and securing the best outcomes for your family—without the hassle of dealing with middlemen pretending to be operators.
If you've ever felt uncertain when dealing with repatriation companies, we understand. Many families unknowingly pay more due to brokers misrepresenting themselves, marking up costs, and keeping the difference. At The Rose & Fern Co., our mission is to eliminate these practices, offering a clear, fair, and honest service for families and operators alike. You can trust us to guide you with transparency and fairness during these crucial moments.
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Introduction CallThe first point of contact with The Rose & Fern Co. Medical Aviation Services is crucial in establishing a strong foundation for the entire medical repatriation process. When families or individuals reach out, our primary goal is to understand their unique situation thoroughly. This involves gathering details about the patient's current condition, the medical requirements, and the geographical location, whether they are halfway around the world or just a few hours away.
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Establishing Operations QuotesOnce the family grants approval for The Rose & Fern Co. to handle their medical repatriation needs, our team immediately springs into action. We swiftly engage our extensive network of global Operations Partners, who are renowned for their exceptional care and outstanding reviews. With our ability to rapidly mobilize these award-winning teams, we provide the family or client with multiple quotes to consider, ensuring they can make an informed decision that best meets their needs.
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Collaborative Data Gathering for RepatriationAt The Rose & Fern Co., we believe in the power of teamwork and collaboration. We work closely with the client or family to gather all the necessary documents and information required by our Operations team to ensure a smooth and seamless transport process. Your involvement is crucial, and together, we will ensure every detail is handled with care and precision.
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Client Presentation & ReccomendationsThis important Step includes a Video Call & Presentation of the Services offered by our Operations Partners based on the specific flight request of the patient/family. Giving them the power to make the decisions based on facts!
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Operations Payment Instructions & Flight Preparations!Once the family selects the operator and the introduction is made, they will pay the operations partner directly, avoiding any concerns about unreliable third-party contracts or mismatched business names. By working directly with the operations team, families can feel confident in their decision. With the support of Rose & Fern Co., this personalized experience empowers the customer, ensuring they maintain control during these challenging global repatriation situations.
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Mission & Post Flight DebriefWith a strong commitment to transparency and excellence in customer service, we ensure that the family or client is kept informed and engaged throughout the mission. We provide regular updates and maintain constant communication, allowing for peace of mind. You can even track the flights in real-time on FlightRadar.
